Troubleshooting
Transfers, card payments, refunds, and reimbursements
Decide when money movement represents new spending, an offsetting credit, or activity that should not change your Granite budget.
Money movement is not always new spending or income
Transactions describe money moving through an account, but a budget needs to understand what the movement means. Buying groceries is new spending. Moving money from checking to savings changes where you hold the money, but it does not create another grocery bill. Paying a credit-card statement settles purchases that may already be in Granite.
Refunds and reimbursements move in the opposite direction: money returns after an earlier expense. Whether they should add room back depends on whether the original expense was included in your Granite budget.
Transfers between your own accounts
A transfer between accounts you own usually changes the location of your money rather than the amount you earned or spent. If Granite treats the outgoing side as an expense or the incoming side as income, your available budget can move even though your overall financial position did not.
Search for both sides of the transfer. They may have different dates or descriptions, and one account may update before the other. If both records simply represent the same internal movement, ignore the record or records that would otherwise distort the budget.
Credit-card purchases and statement payments
When a connected credit card supplies individual purchases, those purchases already represent the spending decisions that belong in your budget. A later payment from checking to the card pays down the balance created by those purchases; it is not a second round of spending.
If both the card purchases and the checking-account payment are affecting Granite, keep the purchases and ignore the payment transaction so the same spending is not counted twice. The purchases preserve useful merchant, date, and category detail.
Savings and investment transfers
Granite lets you protect monthly savings and investment amounts as part of the plan behind your daily budget. An actual transfer to savings or an investment account may also arrive as a connected transaction.
If that contribution is already reserved in your financial information, allowing the transfer to reduce discretionary spending again can count the same goal twice. Review or match the transaction to the planned savings or investment item so it does not create an unintended second deduction.
Refunds
A refund is normally an offset to an earlier purchase. If the original purchase reduced your Granite budget, the posted refund can appropriately add some or all of that room back.
Refunds often arrive days or weeks later and may post in a different month. That means the original expense can affect one monthly period while the refund affects another. Review the date and amount before changing it, especially for partial refunds or returned items with shipping fees.
- Keep the refund when the original purchase was included in Granite
- Correct the amount if only part of the purchase was returned
- Review the category if the credit is difficult to identify
- Ignore the refund if the original expense was also ignored and including only the credit would overstate what is available
Reimbursements and shared expenses
A reimbursement returns money after you paid an expense for someone else or for a reimbursable purpose. If Granite counted the full original purchase, keeping the reimbursement can offset the portion that was repaid.
For example, if you paid for a shared dinner and a friend repaid half, the purchase and reimbursement together can leave only your share in the budget. If you ignored the original purchase, consider ignoring the reimbursement as well so Granite does not show incoming room without the related expense.
A practical review sequence
- Identify what happened in real life: purchase, transfer, payment, refund, or repayment
- Search Granite for the original transaction and any matching record
- Confirm which connected accounts are represented
- Keep the records that represent genuine spending or income
- Edit an amount, merchant, or category when the activity belongs but a detail is wrong
- Ignore a record only when it would duplicate or misrepresent the event
- Check today, this week, and this month after the dashboard refreshes
When you are still unsure
Leave the transaction unchanged until you can identify the matching activity. Connected institutions can deliver the two sides on different schedules, and a pending record may still change when it posts.
If your budget remains incorrect after reviewing the related records, contact Granite with the approximate dates, merchant descriptions, amounts, and which accounts were involved. Use masked account names or last four digits only—never send passwords, verification codes, or full account numbers.
Continue learning
Keep building the full picture
Guides
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Understand how purchases, income, pending activity, manual entries, edits, categories, and ignored transactions change what remains available.
Troubleshooting
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Follow a transaction from secure account connection through Plaid, Granite synchronization, pending activity, and your updated budget.
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